The current Maintenance Management module within IAMIS provides Highways England (HE) the capability to record defects, inspections, works order etc on a map based interface. Built on a COTS product, the module supports HE to maximise productivity and asset uptime, optimise inventory, minimise costs and assure standards compliance.
Complementing the Maintenance Management, is the Customers Enquires Manager (CEM) module. The CEM contains all customer contacts - enquiries, compliments, incidents, other correspondence, including Highways England Information Line enquires. This capability automates the process of creating, organising, tracking requests into a seamless process. The objective has been to provide exceptional customer service through better collaboration and teamwork through the system. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between HE internal team members, other users within the business, and HE customers.
The third element, is the reporting function. It is an application that allows real-time access to essential data as well as the rapid generation of multidimensional reports from diverse data sources.
Together, these three modules (along with others which I’ll cover in separate blog posts), provide formidable asset management capabilities for the Highways England.
